Paying an invoice
Invoices list under Invoices on your dashboard. Choose Pay to open Stripe's secure payment page and pay by card or by ACH bank payment through Stripe (link your bank); the page shows which of these each invoice accepts. Card details are entered with Stripe, never with us. Each invoice also has a PDF to download for your records.
What each status means
An invoice turns paid on its own once Stripe confirms your payment. Along the way you may see:
- Due or Overdue: waiting for payment.
- Payment processing: a bank payment is on its way. The Pay button is hidden so you can't pay twice.
- Paid: the payment has arrived.
- Partly refunded or Refunded: some or all of the payment was returned to you.
- Cancelled: the invoice was withdrawn and nothing is owed.
Who on your team sees invoices
The account owner and colleagues with the Billing role see invoices, amounts due and credits. Colleagues with the Member role don't.
Credits
If your agreement gives you a credit, it shows under Credits with its state (available, applied or expired). A credit comes off a future Fluenspire invoice and has no cash value. It is a service credit, not a refund and not a promise of any level of sales.
Refunds
Your agreement sets out what is refundable. Every refund we make is recorded with its reason and approved by a second team member, and it shows on the invoice.